Standard part replacements and qualifying repair work generally include one-year coverage.
HTX MICRO repair warranty
Coverage that stays focused on the repair.
Most completed repairs include a one-year warranty on the part replaced or the repair performed. We keep the coverage simple: defects related to our work are reviewed, while new damage and unrelated problems are not included.
The warranty at a glance
The device does not receive a new full-device warranty. Coverage remains connected to the exact work HTX MICRO completed.
The reported problem must be connected to the part replaced or repair performed.
We inspect the device to confirm the cause before approving warranty service.
Drops, cracks, bends, liquid exposure, or later repair attempts can void coverage.
What is covered—and what is not
These examples help set expectations before the device is brought back or mailed to the shop.
Usually covered
✓
Defective replacement part connected to the repair shown on the ticket.
✓
Workmanship issue directly related to the service HTX MICRO performed.
✓
Eligible board-level repair when the same repaired circuit or fault returns.
✓
Screen, battery, charging-port, or standard-part failure caused by a covered defect rather than new damage.
Not covered
×
New physical damage including drops, cracks, bends, dents, impact, or pressure damage.
×
Liquid exposure or corrosion occurring before or after the completed repair.
×
Third-party repair attempts or device modifications performed after HTX MICRO service.
×
Unrelated problems such as another failed component, software issue, account lock, forgotten password, or unsupported condition.
The key warranty rule
The warranty follows the repair—not the entire device.
A phone, tablet, computer, or console can develop a separate problem after service. Warranty approval depends on whether the new symptom is caused by the same part or repair completed by HTX MICRO.
Same part or repaired areaThe symptom must connect to the original service.
No new physical or liquid damageThe device condition is checked during inspection.
Original repair recordThe ticket identifies the work and warranty period.
Coverage by type of repair
Different repair categories carry different risks. The original ticket and inspection determine the final coverage.
Standard part replacements
Most eligible screen, battery, charging-port, and small-part repairs are covered for a defect in the installed part or workmanship.
Typically eligibleBoard-level repair
Eligible coverage is limited to the circuit, component, or fault addressed during the completed board repair. A new failure elsewhere is separate.
Inspection requiredLiquid damage and corrosion
Liquid-damaged devices can continue corroding or develop additional failures. Long-term warranty coverage is limited or excluded depending on condition.
Limited coverageData recovery
Data recovery is a best-effort service focused on retrieving accessible data. Recovered devices and storage media are not treated as restored long-term hardware.
Different service termsHow a warranty review works
Returning the device does not automatically mean the repair is covered. The shop must first confirm the cause.
Contact the shop
Provide the ticket number, repair date, and a clear description of the current symptom.
Return the device
Bring it to the Houston shop or use the mail-in instructions when an in-person return is not practical.
Inspection
We check the repaired area, device condition, and whether any new physical, liquid, or third-party damage is present.
Coverage decision
If approved, we service the covered repair. If not, we explain the finding and available repair options.
Before returning the device
Bring the information that connects the device to the repair.
The ticket number is the fastest way to identify the original service, date, part, and repair notes.
Back up important data when possible
Any device can fail during testing or disassembly, especially when it has liquid damage, board damage, prior repair history, or unstable storage.
01
Ticket number — available in your repair messages, receipt, or online tracking account.
02
Current symptom — explain exactly what stopped working and whether the issue is constant or intermittent.
03
When it started — include anything that happened before the problem returned.
04
Current device condition — disclose any drop, crack, liquid exposure, or repair performed after pickup.
Warranty questions
Common situations, explained clearly.
The final decision always depends on the original ticket and physical inspection of the device.
Does every repair include a one-year warranty?
Most eligible repairs do, but coverage depends on the service and device condition. Liquid damage, corrosion, data recovery, and certain unstable or pre-existing conditions may have limited or no long-term coverage.
My screen stopped working. Is it automatically covered?
No. We first inspect the screen and device. A defective part or workmanship issue may be covered; a new crack, bend, impact mark, liquid exposure, or unrelated board problem is not.
What happens if another shop opens the device?
Work or modifications performed after HTX MICRO service can affect or void coverage because we can no longer confirm the condition of the repaired area.
Does warranty cover a different problem?
No. Warranty applies only to the repair or replacement part listed on the original ticket. A separate component failure requires its own diagnosis and repair approval.
Can I mail the device back for warranty inspection?
Yes. Contact the shop first, include the ticket number and issue description, then follow the Shipping page exactly. Return shipping responsibility depends on the inspection result and repair circumstances.
What should I do before returning the device?
Back up important data when possible, remove unnecessary accessories, and provide the correct passcode when testing requires access to the device.
Think your repair may be under warranty?
Find the ticket first, then contact HTX MICRO with the current symptom so we can arrange an inspection.