Need a quote or appointment?
Tell us the device and problem so the repair request reaches the shop with the right details.
Book an appointmentContact HTX MICRO
Talk directly with the repair team.
Call for the fastest answer, email when you need to send photos or model numbers, or visit our Houston shop with the device.
Choose the fastest way to get help
Use the option that matches what you need. This keeps repair questions, active tickets, and partner work moving to the right place.
Checking on a device already here?
Use repair tracking first. It shows the current status without waiting for someone to answer the phone.
Track your repairShipping a device to Houston?
Review the address, packing instructions, what to include, and what happens after delivery.
View shipping instructionsNeed board work or overflow support?
Repair shops can contact us about microsoldering, data recovery, glass refurbishing, and console work.
Repair shop partnershipsCall, email, or visit
Reach a real repair shop—not a call center.
Our team handles walk-in repairs, mail-in jobs, board-level diagnostics, data recovery, and partner work from the Houston location.
HTX MICRO
Harwin Dr
Before you call or email
A few details help us answer faster.
You do not need a perfect diagnosis. Just share what the device is doing and anything that happened before the problem started.
01
Device model — for iPad or MacBook, include the A-number when available.
02
Main problem — no power, cracked screen, no charge, liquid damage, no image, or another symptom.
03
What happened — drop, liquid exposure, failed update, previous repair, or the issue started on its own.
04
Repair priority — full repair, data recovery only, or a diagnostic before deciding.
Common contact questions
Quick answers before you reach out
For exact pricing, the device usually needs to be matched to the correct model and issue.
Do I need an appointment?
Walk-ins are welcome. An appointment or repair request is helpful when you want to send the device by mail or provide details before arriving.
Can you quote a repair over the phone?
We can often give a starting estimate when the model and problem are clear. Board damage, liquid damage, and data recovery may require inspection first.
Can I send photos by email?
Yes. Email is useful for model numbers, physical damage, previous repair work, or anything that is easier to show than explain.
How do I check an active repair?
Use the Track page with the customer information connected to the ticket. Call the shop when the status needs clarification.
Do you work with other repair shops?
Yes. We support repair shops with advanced board repair, glass refurbishing, data recovery, console work, and other specialized services.
Ready to start the repair?
Submit the device and problem, or call the shop for help choosing the right service.