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HTX MICRO
Partner Harwin Book Track
Shipping & Mail-In

Mail-in repair made simple.

Ship eligible devices to HTX Micro for diagnostics, board repair, data recovery, glass refurbishing, and repair shop partner work.

Start Mail-In RepairAsk a Question

How to ship your device

Good packaging helps protect your device during transit.

1

Book First

Start the repair online or contact us before shipping.

2

Protect the Device

Use bubble wrap and a strong box. Avoid envelopes for phones, boards, tablets, or consoles.

3

Include Info

Add your name, phone, email, return address, ticket number, and issue description.

4

Remove Extras

Do not ship accessories unless they are needed for diagnosis.

5

Use Tracking

Use a tracked shipping method and keep your receipt.

6

Track Repair

After check-in, follow the repair status online.

Ship To

HTX MICRO
6885 Harwin Dr, Ste K
Houston, Texas 77036

Phone: 346-441-0290
Email: repairs@htxmicro.com

Before You Ship

  • Back up data when possible.
  • Remove SIM/SD cards unless needed.
  • Include device passcode if testing is required.
  • Do not include unnecessary accessories.
  • Pack boards and devices securely to prevent bending.

Return shipping

Once repair is completed and balance is handled, HTX Micro can return ship eligible devices to the address provided.

Tracking recommended
Secure packaging required
Approval before added cost
Return shipping after completion