Mail-in repair
Start the repair request, pack the device securely, and send it with tracking. We check it in, contact you about the repair, and return it after testing.
Shipping-label example
Use the same recipient name, mailbox number, suite, city, state, and ZIP code shown below. Do not shorten or replace any part of the address.
YOUR FULL NAME
YOUR STREET ADDRESS
YOUR CITY, STATE ZIP
HTX MICRO #172
11611 W Airport Blvd, Suite H
Meadows Place, TX 77477
The #172 identifies our mailbox. Do not remove it or change it to “Suite 172.”
Write 11611 W Airport Blvd, Suite H exactly as shown.
Do not use the retail-store address or a different Houston ZIP code.
Put your own name and return address in the sender section of the label.
Starting the request before you ship helps us match the package to the right customer and repair.
Submit the device, problem, and contact information before sending the package.
Protect the device from every side so it cannot move inside the box.
Address the package exactly to HTX MICRO #172. Keep the carrier receipt and tracking number until the package is checked in.
We inspect the device and contact you if the repair or price needs confirmation.
After the repair and testing are complete, we arrange the return shipment.
A phone, tablet, laptop, or console should not touch the box walls or move when the box is gently shaken.
Repair work can involve software, storage, board, or power problems. Keep a backup whenever the device still allows it.
Use protective material around the entire device. Do not let the screen, housing, or ports sit against the box.
Add firm packing material so the device stays centered and does not slide around.
Seal every opening and remove old labels that could confuse the carrier.
Include the information we need to identify the job. Leave out unrelated accessories.
After delivery
After the carrier marks the package delivered, our team still needs to open it, match it to the repair request, and record the device condition.
Keep your incoming tracking information. Return shipping is arranged after the repair, testing, and balance are completed.
Use a carrier and service that provides a tracking number you can keep until check-in.
Damage caused by poor packaging can make diagnosis or repair more difficult.
We use the return address connected to the repair unless you confirm a different address.
The package is prepared after the approved repair, final testing, and payment are complete.
Mail-in questions
These answers cover the most common shipping questions. Contact the shop when the device or battery has unusual physical damage.
Starting the request first is strongly recommended because it gives us the customer information and repair details needed to match the package correctly.
You may use a carrier of your choice. Use a tracked service and keep the receipt and tracking number.
Only include the charger, cable, or power adapter when it is needed to reproduce the problem or when our team asks for it.
Carrier delivery shows that the package reached the location. Repair tracking begins after our team opens the box and connects the device to the repair record.
We record the received condition and contact you when the packaging or device condition affects the repair.
Start the repair request before you pack the box.
