Check-in
We record the model, symptoms, condition, contact information, and requested service.
Repair process
What happens after you leave the device with us.
We check the device in, inspect the problem, confirm the repair, complete the work, and test it before pickup or return shipping.
From check-in to completion
The exact timing changes by device and damage, but the order stays simple.
Inspection
We test the device and identify the part, board, software, or data-recovery path.
Quote & approval
We confirm the price and expected turnaround before additional work begins.
Repair & testing
After the repair, we check the related functions and perform final quality control.
Pickup or return
We notify you when it is ready for pickup or prepare it for insured return shipping.
Choose the repair route that fits
Walk-in customers, mail-in customers, and repair shops use different check-in options, but the repair workflow stays consistent.
Walk-in repair
Bring the device to the Houston shop. Appointments help, but walk-ins are welcome.
- 1Check in at the counter.
- 2Receive the diagnosis or quote.
- 3Pick up after final testing.
Mail-in repair
Submit the repair first, pack the device securely, and include the requested contact details.
- 1Start the repair request.
- 2Ship the device with tracking.
- 3Receive updates and return shipping.
Repair-shop partner
Partner accounts are used for board repair, data recovery, HDMI work, and refurbishing jobs.
- 1Submit the job through the portal.
- 2Track notes, status, and balance.
- 3Receive the finished device back.
What happens behind the bench
The repair is more than replacing a part. We document the job, isolate the fault, complete the repair, and verify the result.
Diagnosis first. Repair second.
For straightforward repairs, the path is quick. No-power, liquid-damage, board-repair, and data-recovery jobs may require deeper testing before a final answer is possible.
01
Initial condition recordedVisible damage, symptoms, and customer notes are attached to the job.
02
Fault isolatedThe technician checks the affected part, circuit, connector, software, or storage path.
03
Repair completedApproved work is performed with the correct repair method for the device.
04
Final quality controlThe repaired function and available device functions are tested before release.
Example repairiPhone 15 Pro — No Power
Current statusTesting
Device receivedCheck-in and condition recorded
CompleteDiagnosticsFault isolated and quote approved
CompleteRepairBoard-level work completed
CompleteTestingCharging, power, and device functions
In progressReadyPickup or return shipping notification
NextHelp us check the device faster
A few details at check-in can prevent delays and make testing more accurate.
What to bring or include
Bring only what is related to the problem unless we ask for something else.
The device and a clear description of the problem.
The charger or cable when charging is the complaint.
The passcode when full testing requires device access.
For mail-in jobs, your name, phone, email, and repair ticket.
What can affect turnaround
Most common repairs are predictable. Complex damage sometimes requires extra time.
Part availability or special-order components.
Liquid damage, corrosion, or multiple unrelated faults.
Board repair, data recovery, or previous repair attempts.
Waiting for approval, a passcode, or additional information.
Repair tracking
Check the status without calling the shop.
Use the repair tracker to view the current status. Partner customers can also use their dashboard for repair notes and balances.
Repair progressTesting
Received
Repair
Testing
Ready
Common questions
Before you leave the device with us
These answers cover the most common process questions. Warranty and shipping details are available on their dedicated pages.
Do you start the repair before giving me a price?
For common services with a confirmed price, we follow the approved service. If inspection finds a different issue or added cost, we contact you before continuing.
Can I track a walk-in repair?
Yes. Use the Track page with the customer information connected to the ticket. Repair-shop partners can use the partner dashboard.
How long does diagnosis take?
Timing depends on the device and failure. Common part repairs are usually faster than liquid damage, board repair, data recovery, or intermittent problems.
Will every function be tested?
We test the repaired function and any other functions available to us. A passcode, activation lock, missing accessory, or severe damage may limit testing.
Ready to start the repair?
Submit the device details online or visit the Houston shop.