From booking to pickup, HTX Micro keeps the repair workflow clear for retail customers, mail-in customers, and repair shop partners.
Every repair follows a clean workflow.
Start online, call us, or bring the device directly to HTX Micro.
We collect device details, contact information, symptoms, and service expectations.
We inspect the device and identify the repair path before starting major work.
If anything changes, we contact you before adding cost or continuing repair.
We complete the repair and test what can be verified with the available device access.
Pick up in store or receive return shipping when the repair is complete.
Use the repair tracker or partner dashboard to monitor status updates, balances, devices, and repair progress.
